FAQs

  • What is the difference between tea and tisane?

  • What is the difference between the different tea types: white, green, oolong, black, and pu-erh (aka dark)?

  • What are your bestselling teas or most popular flavors?

  • What ingredients are used in the tea blends?

  • Is tea gluten free?

  • Is Tea Sip tea kosher?

  • Is Tea Sip tea vegan?

  • Does tea have sugar?

  • I see ‘natural flavors’ listed as an ingredient on some of the tea blends. What does this mean?

  • What is the shelf life for loose leaf tea?

  • What do I need to make a hot cup of loose leaf tea?

  • How long do I need to steep my cup of tea?

  • How many cups of tea can be made with each bag of tea?

  • Are there instructions for brewing on the bags of tea?

  • Does the tea have to steep at the exact temperature that is listed on the brewing instructions?

  • How do I know if my water is 185°F as recommended when making green tea?

  • My tea tastes bitter, is there anything I can do to fix this?

  • What is the best way to make iced tea?

  • How long can I refrigerate iced tea?

  • Which teas are best for iced tea?

  • Can I recycle my bags of tea when I have used all my tea?

  • I am excited to get my tea! How long do I have to wait for my order?

  • Where does my tea ship from?

  • My order hasn't arrived. What do I do?

  • I'm in Houston, can I order online and pick up my order from the store?

  • Do you accept returns or exchanges?

  • How do I return an in-store purchase?

  • How do I return an online purchase?

  • What should I do if something is wrong with my order?

  • Other questions on returns?

  • How do I start a tea subscription?

  • Can I change what is included in my Individual Tea Subscription?

  • How do I edit my subscription if I have an account?

  • How do I edit my subscription if I don't have an account?

  • Can I return a subscription order?

  • How do I cancel my subscription?