We will gladly return or exchange any unused item within 30 days of purchase. We provide full refunds and exchanges on unused tea accessories, and in-store exchange or refunds on unused loose leaf tea. We do not currently offer online returns on loose leaf tea. All refunds will be processed using the same method of payment as the original purchase. All gift cards and sale items are final sale. We are unable to process refunds to purchases made with a gift card.

How do I return something?

In store

The easiest way to return items for an exchange or refund is by visiting our Tea Sip store. Bring the unused item with your original receipt, and we’ll gladly return for an exchange or refund for eligible items within 30 days.


We do not currently offer online returns on loose leaf tea or tea accessories. If you’re unhappy with your purchase of one of these items, please visit us in store or contact our Support Squad at hello@teasip.com.  

What should I do if something is wrong with my order?

If there is a problem with your order, please contact our Support Squad by calling 346-701-8662 or emailing us at hello@teasip.com.

Other questions?

If you have any other questions or concerns please reach out to our Support Squad at hello@teasip.com or by calling 346-701-8662 from 10 am – 6 pm CST.